DD 21 Saltlake City, Sector I, Kolkata - 700064
+91 33 6604 3000 info@desovrani.com

At De Sovrani, its affiliates and subsidiaries (hereinafter collectively referred to as “De Sovrani”, “we” or “us” or “our”), we endeavor to provide our guests outstanding services and experiences in our hotel. We value your business and your faith in us in delivering you a superior level of service.

We recognize that privacy is important to our guests, and hence our Privacy Policy explains our practices regarding the personal information we collect when you visit or use our hotels, restaurants, bars, etc. (“the Services”) and our website, or other online products and services or when you fill up a form and become a member of our loyalty programs (“the Site”). We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.

You will be asked to consent to the terms of this Privacy Policy when making or confirming a reservation, joining our loyalty programs, registering for events or promotions, or otherwise corresponding with us via the Site or otherwise where required under applicable law.

If you want to review, verify, correct, or request erasure of your personal information, object to the processing of your personal data or request that we transfer a copy of your personal information to another party, please contact reservation @desovrani.com in writing.

1. Lawful Basis For Processing:

We may process your information because:

– We have a contract with you

– You would have given us express permission to do so

– We must have provided services to you after you have purchased something from us

– We must have provided services to you because you have taken one of our offers

– To comply with the law.

2. Types Of Personal Data We Collect

Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This may include the following:

– personal and business information like your full name, date of birth, marital status, name of spouse, date of the anniversary, address, contact information, etc.

– passport and visa information;

– identification document and/or address proof that you provide, viz. passport, driving license, Aadhar card, etc.;

– guest stay information, including our hotel where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialed, email id, faxes, telephone and other messages received;

– your credit card, mobile payment and other payment details;

– your loyalty membership information, account details, and any frequent flyer or travel partner program affiliation;

– any information necessary to fulfill special requests (for example, leisure, travel and guest preferences, food allergies and/or medical information);

– medical / health information shared to avail any facilities at our hotels including but not limited to spa, swimming pool, adventure activities, gym, etc.;

– your reviews, feedback and opinions about our hotels, resorts, programs and services;

– information collected through the use of closed-circuit television systems and other security systems;

– photographs; and

– any other personal data you choose to provide to us.

3. Information We Collect Automatically When You Use The Site:

When you access or use the Services and Site, we automatically collect personal data about you, including:

Device Information:  We may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information;

Location Information:  we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.  You can turn off location services for a device at any time, but this may turn off some useful features;

Information We Collect From Other Sources: we may also obtain personal data from our hotel and our third-party service providers, booking agents, travel agents, and corporate accounts (such as information relating to the credit of guests) and combine that with information we collect through our Services and Site where we believe that it is necessary to help manage our relationship with you.

Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.

4. Situations In Which We Will Use Your Personal Information:

When you access or use the Services and Site, we automatically collect personal data about you, including:

We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own. Some of the purposes for which your personal data may be used are enumerated herein below:

– Administering the contract, we have entered into with you; 

– Business management and planning, including accounting and auditing;

– Business management and planning, including accounting and auditing;

– Making arrangements for the termination of a contract;

– Providing privileges, special offers, benefits and services to you including but not limited to administering contests and processing membership of our loyalty programs;

– Dealing with audits, legal disputes, and insurance claims. Complying with health and safety obligations;

– To prevent fraud;

– To monitor your use of our information and communication systems to ensure compliance with our Global IT policy and laws of the land;

– To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution;

– To conduct data analytics studies to review and better understand customer satisfaction and needs;

– Some of the above grounds for processing will overlap and there may be several grounds that justify our use of your personal information.

5. We may also use your personal information in the following situations:

– Where we need to protect your interests (or someone else’s interests).

– Where it is needed in the public interest or for official purposes or requested for by investigative police or governmental authorities.

6. Disclosures Of Your Personal Data:

We may share your personal data:

– between and among De Sovrani and a limited number of our associates and affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need to know basis;

– with the operator of the hotel which you book, stay or visit for the above purposes;

– with third-party service providers, payment processors, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Services and Site to you;

– with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers and your employer) in order to fulfill contractual obligations;

– with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;

– if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of De Sovrani, our affiliates or others;

– in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel;

– with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts to assist us to better manage, support or develop our business and comply with our legal and regulatory obligations;

– with any other party at your consent or your direction; and

– otherwise as permitted or required by applicable laws and regulations.

– We may also disclose aggregated, anonymized, or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.

7. Minors:

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

If you are in the EU, our Site is not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 18, please get the consent of your parent or legal guardian before giving us any personal data about yourself.

8. Control Of Your Personal Information:

We also provide you with the right to control your personal information, which includes the right to access, modify, erase, restrict, transmit, or object to certain uses of your information

You may request to review, correct, update, suppress, or otherwise modify any of your personal information that you have previously provided to us through www.desovrani.com, or object to the use or processing of such personal information by us. You have the ability to change, review, update, correct, or delete your personal information collected through the website or service by e-mailing us at reservation @desovrani.com.

If you have privacy concerns regarding access to or the correction of your Personal Information, please contact us at the contact information mentioned on the ‘Contact Us’ page.

9. Transferring Your Personal Information:

We do not sell your contact information to other marketers. We ensure that your personal information is handled and safeguarded as per this policy.

10. Third Parties:

We use the services of third-party service providers to provide certain products and services like credit card billing, etc., for which it is necessary to provide personal information. These parties are contractually prohibited from using personal information for any purpose other than those specified by us. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis to perform their contractual obligations to us. We expressly prohibit the sale or transfer of any information to any party outside of De Sovrani by such service providers.

11. Other Non-personal Or Anonymous Information Collected By Us:

Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites www.desovrani.com or our other websites or third parties with whom we have contracted to provide services, non-personal information, like a list of website pages visited by you, could be collected.

12. Protection Of Your Personal Information:

We take and require any third party to take, reasonable precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration, or destruction. Access to your personal information is restricted to prevent unauthorized access, modification, or misuse, and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

13. Retention And Disposal Of Your Personal Information:

Your personal data will be retained in a form that enables us to identify you for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following our data retention policies to comply with such financial or legal requirements, to properly resolve disputes, or to troubleshoot problems.

14. Policy Modifications:

We may update our privacy policy from time to time, without prior notice, and post it on the Site so that you are always informed of the way we collect and use your personal data. We encourage you to review this Privacy Policy whenever you access the Services and Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site.

15. Data Privacy Issues And Whom To Contact:

If you have any questions, comments, or concerns about this Privacy Policy or about how we handle your personal information, please get in touch with us at reservation@desovrani.com. Alternatively, you may also contact us by clicking the Contact Us link on the website and following the appropriate links thereon.

16. You have the right to tell us if you:

– do not wish to be contacted by us henceforth

– would like to withdraw consent to personal data processing

– wish to obtain a copy of your personal information that we hold

– would like us to correct, update or delete your personal information in our records

– wish to report any misuse of your personal information

To assist us in handling your request, please provide your full name and details.